LEGAL

PRIVACY POLICY

Who we are

Gold & Wild respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

1. Who we are

Gold & Wild is operated by London Glades Ltd.

For UK data protection law, London Glades Ltd is the data controller responsible for your personal information.

London Glades Ltd, trading as Gold & Wild.
Registered Business Address:
62 Foxhall Road
Didcot
Oxfordshire
England UK
OX11 7AD
Company number: 10966351
Registered in: England and Wales
Email: [email protected]

2. Information we collect

The personal information we collect depends on how you interact with us.

When you make an enquiry

If you contact Gold & Wild through our website, by email, telephone, Instagram or another communication channel, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • postcode or project address;
  • information about your garden or proposed project;
  • the type of service you are interested in;
  • your anticipated budget;
  • photographs or other files you choose to send us;
  • how you heard about Gold & Wild; and
  • any other information you provide as part of your enquiry.

We use this information to understand your requirements, respond to your enquiry, assess whether we may be able to help and, where appropriate, arrange a consultation or prepare for a potential project.

When you become a client

If you engage Gold & Wild, we may collect and use additional information necessary to manage and deliver your project. This may include:

  • your contact and address details;
  • project briefs, plans, photographs and correspondence;
  • quotations, proposals and contracts;
  • invoices and payment records;
  • records relating to the design and delivery of your project; and
  • communications between you and Gold & Wild.

We use systems including Pipedrive, Xero and Google Workspace to help us manage client relationships, projects, documents, communications and accounting.

Payments are normally made by bank transfer. We do not currently process client payments through this website.

Website and analytics information

When you use our website, certain technical information may be collected, such as your device or browser type, pages visited, approximate location, referring website and how you interact with the site.

We use Google Analytics to help us understand how people find and use our website and to improve its performance and content.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Non-essential cookies and tracking technologies are used subject to the consent requirements that apply to them.

Marketing communications

We may offer you the opportunity to sign up to receive news, ideas, updates and other communications from Gold & Wild.

Where consent is required, we will only send these communications where you have chosen to receive them. You can unsubscribe at any time using the unsubscribe option provided in our emails or by contacting us.

[EMAIL MARKETING PROVIDER TO BE ADDED ONCE SELECTED.]

Making an enquiry about a garden or becoming a client does not automatically mean that you will be added to our marketing mailing list.

Recruitment

If you apply to work with Gold & Wild, we may collect information such as your name, contact details, CV, employment history, qualifications, portfolio and other information you provide as part of your application.

We will use this information to assess your application and manage the recruitment process.

3. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Depending on the circumstances, we may process your information:

  • to take steps at your request before entering into a contract, for example when responding to a project enquiry or preparing a quotation;
  • to perform a contract with you, where you become a Gold & Wild client;
  • to comply with our legal obligations, including accounting, tax and record-keeping requirements;
  • for our legitimate interests, such as managing our business, responding to enquiries, improving our services, maintaining appropriate business records and protecting our business and website; or
  • with your consent, where consent is required, including for certain marketing communications and cookies.

Where we rely on legitimate interests, we consider whether those interests are proportionate and whether your rights and interests override them.

4. Whom we share information with

We do not sell your personal information.

Where necessary, we may share relevant information with people and organisations involved in operating our business or delivering your project, including:

  • Gold & Wild employees and team members;
  • garden designers, horticulturists and landscapers;
  • freelancers and subcontractors working on a project;
  • professional advisers;
  • IT, website and hosting providers;
  • CRM, accounting and cloud software providers;
  • Google and other technology providers used to operate and understand our website; and
  • public authorities or regulators where we are legally required to provide information.

We only share information where there is an appropriate reason to do so and limit what is shared to what is reasonably necessary.

5. Photographs and project information

As a garden design and landscaping business, we may photograph our work and completed projects for purposes such as documenting projects, maintaining our portfolio and promoting Gold & Wild through our website, social media, editorial content and other marketing.

Where photographs or project information contain personal data or otherwise require permission for their proposed use, we will ensure that we have an appropriate basis or permission before publishing them.

[GOLD & WILD TO INTRODUCE/CONFIRM PROJECT PHOTOGRAPHY AND PORTFOLIO PERMISSION PROCESS.]

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain records for legal, accounting, tax or contractual purposes.

Different information may therefore be retained for different periods.

We are currently reviewing our retention procedures and will establish appropriate retention periods for enquiries, client records, recruitment information and other categories of personal data.

[FINAL RETENTION PERIODS TO BE CONFIRMED BEFORE PUBLICATION.]

When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

7. International transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information in certain circumstances;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • receive certain information in a portable format; and
  • withdraw your consent where we rely on consent.

Not every right applies in every situation.

To exercise any of these rights, contact us at [email protected]

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

10. Third-party websites and social media

Our website may contain links to other websites and social media platforms.

Those organisations operate under their own privacy practices and policies. We are not responsible for how third-party websites process your personal information, and we recommend reviewing their privacy information where appropriate.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will always be published on this page, and the date at the top will show when it was most recently updated.

12. Contact us

If you have any questions about this privacy policy or how Gold & Wild handles your personal information, please contact:

London Glades Ltd trading as Gold & Wild
Registered Business Address:
62 Foxhall Road
Didcot
Oxfordshire
England UK
OX11 7AD
Email: [email protected]

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